Refund Policy

Last updated: 18-10-2026

Our Refund Approach

Sterling & Benson aims to agree the scope, deliverables, fee and payment terms of each paid consultancy engagement before work begins.

This policy should be read alongside the applicable service agreement and any mandatory consumer rights.

1. Before Work Begins

If you wish to cancel before work starts, contact us at info@sterlingandbenson.com

Any refund will be assessed in accordance with the agreed terms and applicable law, including any applicable statutory cancellation rights.

2. After Work Has Begun

Where work has started, the amount refundable, if any, will depend on the agreement, the work already completed, any permitted costs incurred and applicable law.

We will not apply a blanket no-refund rule where a refund or cancellation right is legally required.

3. Digital Deliverables and Completed Work

Any special terms for digital materials, completed reports, research or other deliverables must be explained before purchase and must comply with applicable consumer law.

Where required, we will obtain the appropriate express consent or acknowledgement before beginning work during a cancellation period or supplying digital content in circumstances that affect statutory cancellation rights.

4. Delays and Third-Party Decisions

We do not guarantee the decisions, availability or processing times of government departments, banks, licensing authorities, professional advisers or other third parties.

If a third party declines an application or a business objective is not achieved, that fact alone does not determine whether a refund is due. The relevant service agreement and applicable law will apply.

5. How to Request a Refund

Email sterlingandbenson@gmail.com with:

• Your name.

• Your order or invoice reference, if applicable.

• The service purchased.

• The reason for your request.

We will review the request and respond within a reasonable period.

6. Statutory Rights

Nothing in this policy removes or restricts any rights you have under applicable law.